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We're Here To Help

 

Before calling or e-mailing us related to any questions or issues you may have, please thoroughly review this page and our F.A.Q. page as they most likely contain the answer or solution you're seeking.

Viewing Our Site

 

We want you to have the best experience possible while visiting our site. The following are some guidelines for an optimum viewing experience:

General Viewing

Our site is best viewed using the latest versions of Microsoft Internet Explorer or Netscape. Also, please set the resolution on your monitor to 800x600 or higher to ensure you can view the full width of our web site in your browser window.

Missing Menus or Other Content

If you are experiencing any issues such as missing content or inability to view our main menu, please ensure that both Java and Java Script are enabled in your browser. Detailed instructions on how to do this are provided below.

Videos

To view videos found on our site, you will need to install Microsoft Media Player version 9 or higher which can be downloaded here.

The "Made In America" video found on our home page requires Macromedia Flash Player. If you do not already have it, you can download it here.

Pop-Up Windows

Our site makes use of pop-up windows to display certain information and content from other sites. If you are using software that prevents pop-up windows, please disable it while browsing our site.

More Help

For help with any web site related issues not addressed on this page, please click here to send an e-mail to our web site support department. For all other issues, please visit our contact page for more information.

 

Tree Lounge Privacy Policy

 

Tree Lounge has created this privacy statement in order to demonstrate our commitment to your privacy. The following discloses our information gathering and dissemination practices for this web site.

  1. Use of Cookies
     Our shopping cart and login system relies on "perishable" cookies to track shopping cart and user information. These cookies are not permanent and will eventually expire. Although they are not permanent, your browser's security settings must be set to allow cookies for you to place orders at our site.
     

  2. Statistical Data
     Our servers, like most others, track IP addresses and referring pages to help with site maintenance and improvements.  This data is viewed only as anonymous statistics to show the busiest times of the day or week, pages with errors and how effective our advertising has been.  This information is not used for any other purpose.
     

  3. Personal Information Collected - EMail Addresses
     This information is used to notify you of product updates, safety issues, web site changes or special promotions.  Occasionally, this information will be required by our partners to provide you special offers such as trial magazine subscriptions. In such cases it is plainly stated that this information is required and will only be passed on to our partner(s) upon your acknowledgment. As with all information collected, at TreeLounge.com, it is for our use only. You may unsubscribe from our mailing list at any time by sending a blank e-mail to remove@treelounge.com
     

  4. Personal Information Collected - Order Forms
     We store information from your order to allow us to aid you with customer service issues, notify you of any recalls and to track sales statistics. Again, this information is regarded as confidential, is for our internal use only and will never be disclosed with other parties.
     

  5. Outside Links
    This site may occasionally provide links to other sites for your convenience or additional information. Tree Lounge is not responsible for any content or practices of these sites.
     

  6. Additional Contact Information
     If you wish to contact us regarding any issue not addressed on this support page or on our FAQ page, you may do so by any method listed on our Contact page.

 

Site Security

 

The electronic commerce portion of our site uses a GeoTrust secure socket layer (SSL) certificate to encrypt all information you send to us when placing you order on-line.

This ensures that your personal information will be protected from theft by others. You may click on the logo above to verify the validity of our Certificate and our commitment to your security.

 
How To Enable Java

 

Please select the web browser for which you wish to enable Java:
Netscape Navigator 4.x and 6.x:
  1. From the menu bar, choose Edit > Preferences.
  2. Select the Advanced category.
  3. Check boxes labeled Enable Java and Enable JavaScript.
     

Netscape Navigator 7:

  1. From the menu bar, choose Edit > Preferences.
  2. Select the Advanced category.
  3. Check box labeled Enable Java
  4. To enable JavaScript, repeat steps 1 and 2 and then click on Scripts and Windows.
  5. Make sure the box for "Enable JavaScript for Navigator" is checked.

Additional help using Netscape products can be found here.
   
Internet Explorer 4.x:
  1. Internet Options.
  2. Select the Security tab.
  3. Set your security level to either Medium or Low.

Internet Explorer 5.x and 6.x:

  1. From the menu bar, choose Tools > Internet Options.
  2. Select the Security tab.
  3. Select the default level button.

    Optional custom settings
     
  4. If you have custom settings and wish to keep them, click on the Custom Levels button
  5. In the Security Settings list, scroll down until you find the "Java VM" options. Click on low or medium safety.

Additional help using Microsoft products can be found here.
   
Opera Browser:
  1. From the Menu Bar, choose File > Preferences > Multimedia

  2. Click to check the box next to: Enable Java.
   
AOL Browser:
  1. Launch AOL Browser.
  2. After the browser loads, go to the Settings Menu on the top if the browser.
  3. Click on the pull-down window and click on Preferences.
  4. Click on the Internet Properties (WWW) link in the Preferences dialogue.
  5. Click on the Security TAB in the AOL Internet Properties dialogue.
  6. Choose 'Medium' Security Level or lower.

Additional help using AOL products can be found on here.
   
WebTV:

Unfortunately, WebTV does not support Java.

Please see more on these news links

Support and feedback for WebTV can be found here.

 

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Get Windows Media Player

Our site makes use of pop-up windows to display certain information. If you are using software that prevents pop-up windows, please disable it while browsing our site.

Some information on our site is secured by 128 bit Secure Socket Layer encryption. Should you have difficulties viewing any of our secure content, please view our HELP page for assistance.

Site Last Updated On:

Friday March 23, 2007

Site designed by DTA

Copyright 2004. Tree Lounge, LLC